IT Support . System automation . Fleet management
Stop stressing about your inefficient IT systems, we make your IT systems work for you.
We're Reliable, Responsive, and Capable!
Optimization
Setup & Install
Diagnosis & Repair
Virus Removal
we do it right
At DEFELO, we don’t view IT as just technology. In other words, we see IT as a business tool, something that exists to help you change, grow and deliver more to your customers. Our commitment to you is to provide honest, friendly, and proactive service to keep your infrastructure and systems running.
How do we do it? Simple, we love what we do, so we enjoy giving you the best results.
Free PC diagnostics
We will find out what is wrong with your
computer and
its absolutely free in-shop.
Repair And Support for all
Windows/Linux PCs & Servers, Mac Computers.
affordable, worry-free IT support services
IT Support
Business or organization, if your technology is stressing instead of helping, you're in trouble. With this in mind, our IT Support services offer proactive system setup, configuration, access to experts, and flat-rate costs
Maintenance
If your software and hardware architecture are getting out of date, they need a quick fix to be compatible with today's ever evolving technology. Put us in charge and we will make sure of that.
Security Systems
Our security services not only protect you from Viruses, Malware, and Spyware attacks, but also provide you with access control mechanisms, intruder alarm systems, and CCTV systems.
POS Systems
Do you sell products? If yes, you need time to think about expansion. We equip you with hardware and software systems that allow you to have control over your sales data while also reducing paper clutter.
IT Consulting
Don't be overwhelmed with making a choice. Our IT consultants are there to help you decide by recommending customized technology solutions that meet your requirements and respect your budget.
Fleet Management Solutions
Granted that your company has work vehicles, this calls for a need of organizing and coordinating them so you improve efficiency, reduce costs, and comply with government regulations.
FROM OUR CLIENTS
DEFELO IT is straight up. Their creative approach to determining the right solutions for our network, storage, hardware, and communications needs was one of the keys to our business’s success. Even though they are a consultant, they have taken the time to invest themselves.
Jane Karangwa
Marketing, UOB
faq
In case of an IT breakdown, we offer a 1 hour emergency guarantee. And yes, it actually means we will be there in 1 hour whenever you contact us, day or night we are there for you. +250 787 060 799!
DEFELO’s track-record shows we are able to solve 85% of IT-related problems remotely.
Computer hardware is like any other tangible asset. When you make an outright purchase, you own the asset. You may also lease or rent hardware rather than purchasing it outright. In the same way, you may also purchase related services (such as a maintenance contract) at the same time, or have other rights such as a guarantee. In general, you do not purchase computer software outright; you buy a licence allowing you to use the software in accordance with the terms of the licence. Ownership of the software remains with the copyright owner (eg the company which originally created the software). The software ‘code’ itself is an intangible intellectual property, protected by copyright law.
In principle, oral contracts can be just as binding as written ones. But, as with other purchases, a written contract can help to provide certainty. Furthermore, making the terms of the contract as clear as possible and ensuring that they reflect the intentions of the buyer/customer and seller. It can also act as evidence of what has been agreed in case of dispute.
In business, IT solutions are often critical tools, and any problems could cause significant damage to the performance of your business. In these circumstances, a written contract is always a good idea.
Broadly, you can expect the solution to be of ‘satisfactory’ quality and ‘fit for the purpose’. Including explicit measures within a contract reduces the risk of disagreement over what is satisfactory. Functionality of the solution can be measured against a ‘Functional Specification’ document. It is possible to contractually commit a solution provider to deliver a system which performs materially in accordance with the functional specification. Measuring functionality is difficult. However, if it can be proved that the agreed functionality was not achieved – for example, if an internet based application service provider solution only operates 95% of the time (as opposed to the agreed 98%) – then this could give you a right to claim damages provided that the agreement is properly drafted. Take advice if you are uncertain how to prepare an appropriate functional specification.
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