iT support
Don’t worry, Be happy!
Every organization or business sets goals for a certain period of time. Today’s world is a fast-paced globalized marketplace. Thus this requires IT systems to speed up processes and have a competitive advantage. Let’s take a case where IT systems are slow and ever failing to respond. Employees are stressing over IT issues instead of focusing on their core competencies. As a result, the organization’s goals are slowed down.
Think how great it would be not to worry about your IT
Wouldn’t it be nice to love IT again? Too many people cringe when they have to call IT for support or help. However, this doesn’t have to be the case when you partner with Defelo IT. We want you to have be happy when you dial our number. We’re here to solve your IT problems so that you to have the confidence to push your goals to the next level.
Since our establishment, we have been working hard, earning trust by delivering fast, superior, reliable IT support services. We take every client and their uniqueness and we tailor a plan that fits their needs. For instance, if you are a startup or medium-sized enterprise, you need hands down the best performing IT systems that won’t leave a hole in your pockets. On the other hand, a large company requires a complex system to accommodate their operations. With both cases in mind, we sure to provide 24/7 support. So why not partner with us?
Expertize
Our technicians have extensive experience in, not only Windows, Linux, Exchange Server, Microsoft Office, Office 365, Terminal Server, firewalls, VoIP, Cloud, but also can train your staff on new technologies.
Our process involves:
- Reviewing your existing IT infrastructure
- Compile results
- Build recommendations
- Present options to the client for review
- Base on choices to start working
With IT Support from Defelo, you can expect:
- certified engineers - acknowledged and experienced in their respective fields
- 24/7/365 Proactive Support
- less downtime - issues are identified and fixed instantly before they affect your business
- predictable budgeting - from a company you can trust
- fewer disruptions - we provide services quickly to get you back on track
We offer IT Support in the following:
- desktop support
- onsite support
- systems administration
- office moves
- backup services
- voIP management
- server monitoring and support
- office 365
- hosted apps
- new hardware deployments
- network support and deployments
- temporary technology staffing
IT Support from Defelo provides you with more reliable performance and more predictable expenses. That means you get more value from the technology you've already invested in, while actually reducing the total costs of IT problems and the resulting downtime.
Find your perfect IT Support Plan
Basic
- Block Hour Contract
- Dedicated technician
- Annual network and backup assessment
- Yearly IT budget
- Recommendations list for your network
Proactive Support
- 4 hour service response time
- 24 hour, 7 days a week service
- Live Help Desk
- Semi-Annual Security and Backup Audits
- 24/7 Monitoring and Onsite Support
- Plus a Direction
- We set up goals and timelines for project completions
Included costs:
- Antivirus Fee’s
- Malware Protection Software Fee’s
- Security Audit Fee’s
- Secured Offsite Backup
- LogMeIn Pro
- Reduced billing rates
Unlimited Support
- Maintain 24/7 watch over your entire IT environment
- 24/7 Live Help Desk
- Unlimited Remote and Onsite Support
- Offsite Backup
- Hosted Exchange
- Datto Offsite Backup
- Manage and secure mobile devices
- Server Monitoring and Care
- Desktop Monitoring and Care
- Mobile Device Management
- Network and Security Assessments
There's a better way.
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